Memberships

1. Membership Overview

Wacky Playland Monthly Membership provides unlimited weekday soft play sessions during standard opening hours, subject to availability. Membership does not include weekends, special events, or ticketed sessions unless otherwise stated.

2. Member Benefits

Members receive: 10% off café purchases (excluding the Little Treasures shop), 10% off birthday party bookings, 10% off Wacky Playland events, and one (1) free Friend Pass per month allowing entry for one additional walking child. Friend Passes must be used within the membership month and cannot be carried over.

3. Booking & Usage Rules

Sessions must be booked in advance where required. Memberships are valid for one named child only and cannot be shared. Members must not share login details or book sessions on behalf of others. One adult is included per visit; additional adults must purchase a standard admission ticket.

4. Fair Use & Attendance Policy

We operate a fair use policy to ensure availability for all members. Repeated no-shows without notice may result in cancellation. A 3-strike policy applies.

5. Payment

Membership is charged monthly in advance. By subscribing, you agree to recurring monthly payments until cancellation.

6. Cancellation by Member

Memberships can be cancelled at any time. Cancellation stops future payments. No refunds will be given for unused time within the current billing period.

7. Cancellation by Wacky Playland

We reserve the right to cancel any membership at our discretion. A refund may be issued where appropriate.

8. Refund Policy

All membership purchases and passes are non-refundable. No refunds will be given for unused sessions or benefits.

9. Opening Hours & Closures

Opening times may vary. Wacky Playland reserves the right to close the facility for private hire, events, maintenance, or safety reasons.

10. Health & Safety

All visitors must follow our safety rules. Children must be supervised by a responsible adult. We reserve the right to refuse entry or remove anyone acting unsafely or inappropriately.

11. Illness Policy

Visitors showing signs of illness should not attend the facility.

12. Liability

Wacky Playland accepts no responsibility for loss, damage, or injury except where caused by negligence. Personal belongings are left at your own risk.

13. Changes to Terms

We reserve the right to amend these Terms & Conditions at any time. Reasonable notice will be provided where possible.

14. Contact

For membership enquiries, cancellations, or support, please contact us via our official channels.